Refund policy

At AROSSIM, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

Please read the following Return & Refund Policy carefully before placing your order.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received a damaged product.
  • You received a defective product.
  • You received a wrong product.
  • Your order is missing an item.
  • The product received is significantly different from what was shown or described on our website.

Return requests must be submitted within 7 days of receiving the order.

Products must be unused and in their original condition, wherever applicable.

2. Products That Cannot Be Returned

For hygiene and safety reasons, certain products may not be eligible for return once they have been opened or used.

Returns may also not be accepted for:

  • Products damaged due to misuse or improper handling.
  • Products that have been used, washed, altered, or modified.
  • Products damaged after delivery by the customer.
  • Products returned without their original packaging, accessories, or included items, where applicable.
  • Return requests submitted after the applicable return period.

3. Unboxing Video 📹

For damaged, defective, incorrect, or missing products, we strongly recommend recording a clear unboxing video when opening your package.

The video should show:

  1. The sealed package.
  2. The shipping label.
  3. The package being opened.
  4. The product and any damage or issue clearly visible.

An unboxing video helps us investigate your claim faster.

4. How to Request a Return

To request a return or replacement, contact us within 7 days of delivery.

Please provide:

  • Order number
  • Customer name
  • Registered phone number or email
  • Reason for the return
  • Clear photographs of the product
  • Unboxing video, if available
  • Any other information requested by our support team

You can contact us at:

📧 arossimproducts@gmail.com
📞 +91 97734 17606

Our team will review your request and let you know whether it is eligible for a return, replacement, or refund.

5. Return Approval

Once your return request is approved, we will provide instructions for returning the product, if a return is required.

Please do not send any product back to us before receiving return instructions from our team.

Products returned without prior approval may not be accepted.

6. Replacement

If you receive a damaged, defective, or incorrect product and the issue is verified, we may provide a replacement, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.

7. Refunds 💰

If your refund is approved, the refund will generally be processed after the returned product has been received and inspected, where a return is required.

Refunds will normally be issued to the original payment method used for the order.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.

8. Cash on Delivery Orders

For eligible Cash on Delivery (COD) orders, refunds may require additional information from the customer, such as valid bank account or UPI details.

Our support team will provide the required instructions when processing an approved refund.

9. Return Shipping Charges

If the return is due to a mistake on our part, such as receiving a wrong, damaged, or defective product, AROSSIM may arrange or cover the applicable return shipping cost.

If a return is requested for reasons not covered under this policy, the customer may be responsible for applicable return shipping charges.

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

11. Damaged Products

If your product arrives damaged, please contact us within 7 days of delivery with clear photographs and, preferably, an unboxing video.

Our team will review the issue and provide an appropriate resolution based on the circumstances.

12. Wrong or Missing Products

If you receive a product that is different from what you ordered or an item is missing from your package, please contact us within 7 days of delivery.

After verification, we may arrange a replacement or refund, as applicable.

13. Refunds for Returned Products

Refunds are processed only after the return request has been approved and the applicable verification process has been completed.

The refund amount may depend on the circumstances of the return and the applicable terms of the order.

14. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact:

AROSSIM

📧 Email: arossimproducts@gmail.com
📞 Phone: +91 97734 17606

Our support team will be happy to assist you.

Important: AROSSIM reserves the right to review each return, replacement, cancellation, and refund request individually and determine eligibility according to this policy and applicable laws.