Refund policy

Return & Refund Policy

At AROSSIM, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing an order.

7-Day Return Policy

We accept return requests within 7 days from the date your order is marked as delivered.

Return Eligibility

To qualify for a return, all of the following conditions must be met:

  • A continuous unboxing video is mandatory from the moment the package is opened until the product is fully shown.

  • The video must clearly display:

    • The sealed package before opening.

    • The shipping label.

    • The product and its condition.

  • Return requests submitted without a valid unboxing video will not be approved.

  • The product must be unused, unwashed, and in its original condition.

  • All original packaging, tags, accessories, manuals, and free gifts (if any) must be returned.

  • The item must not be damaged due to misuse, improper handling, or customer negligence.

  • Any edited, paused, or incomplete unboxing video may result in the return request being rejected.

Non-Returnable Items

Returns will not be accepted for:

  • Products damaged after delivery due to customer use.

  • Used, washed, or altered products.

  • Products without original packaging.

  • Products returned without the required unboxing video.

  • Items marked as Final Sale or Non-Returnable on the product page.

  • Personalized or custom-made products.

  • Hygiene or personal care products once opened (where applicable).

Damaged, Defective, or Wrong Product

If you receive:

  • A damaged product

  • A defective product

  • The wrong item

  • Missing items

Please contact us within 48 hours of delivery and provide:

  • Your Order Number

  • Unboxing video

  • Clear photos of the issue

Our support team will verify your request and arrange a replacement or refund if approved.

Return Approval Process

  1. Submit your return request within 7 days of delivery.

  2. Our support team will review the evidence provided.

  3. If approved, return instructions will be shared.

  4. Once we receive and inspect the returned product, your refund or replacement will be processed.

Refund Policy

  • Refunds are processed only after the returned product passes our quality inspection.

  • Approved refunds will be issued to the original payment method.

  • Refunds generally take 5–10 business days to reflect, depending on your bank or payment provider.

  • Original shipping charges (if any) are non-refundable unless the error was on our side.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), we will bear the return shipping cost.

  • For returns due to customer preference or incorrect ordering, return shipping charges may apply.

Order Cancellation

Orders can only be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: arossimproducts@gmail.com

Phone: +91 97734 17606

Our customer support team will be happy to assist you during business hours.